Privacy Policy

1. Who We Are

UK World Cargo Ltd is a freight forwarding and international shipping company registered in England and Wales. We specialise in cargo services between the United Kingdom and Kenya.

2. Data We Collect

We collect personal data in the following ways:

2.1 Information You Provide Directly

• Identity data: full name, company name
• Contact data: email address, phone number (including WhatsApp), postal address
• Shipment data: cargo description, weight, dimensions, declared value, collection and delivery addresses
• Financial data: payment references (we do not store card details; payments are processed by authorised third parties)
• Communication data: messages sent via our contact form, WhatsApp, email, or telephone

2.2 Data Collected Automatically

• Technical data: IP address, browser type and version, device type, operating system
• Usage data: pages visited, time on site, links clicked, referral source
• Cookie data: see Section 8 for full details

2.3 Data from Third Parties

We may receive data from referral partners, shipping carriers, or customs authorities as part of managing your shipment.

3. How We Use Your Data

We use your personal data for the following purposes:

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

5. Sharing Your Data

We do not sell your personal data. We share it only where necessary to deliver our services or comply with the law, with the following categories of recipient:

• Shipping carriers and freight agents — MSC, Maersk, CMA CGM, Hapag-Lloyd, and airline partners who physically transport your cargo
• Customs and regulatory authorities — UK Border Force, HMRC, Kenya Revenue Authority (KRA), and Kenya Ports Authority as required by law
• Last-mile delivery partners — local transport and courier companies in Kenya who complete final delivery
• Insurance providers — if you have opted for cargo insurance, your shipment data is shared with the insurer
• IT and website service providers — our web hosting, email, and CRM systems (all bound by data processing agreements)
• Professional advisers — lawyers, accountants, and auditors under strict confidentiality obligations

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. International Data Transfers

As a UK–Kenya freight business, the nature of our services requires us to transfer shipment and personal data to Kenya and other countries. These transfers are necessary for the performance of your shipping contract.

Where we transfer data outside the UK, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the ICO, contractual obligations on recipients, and transfer only to countries with an adequacy decision where available.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and regulatory requirements:

8. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how the site is used. We use the following types of cookies:

You can control cookies through your browser settings. Blocking essential cookies may affect website functionality. For more information visit allaboutcookies.org.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@ukworldcargo.co.uk. We will respond within 30 days.

10. Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure, access-controlled systems for storing customer and shipment records
• Staff training on data protection and confidentiality obligations
• Regular review of our data handling practices and security measures
• Data breach response procedures in compliance with ICO requirements

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay where required.

11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately at privacy@ukworldcargo.co.uk and we will delete such data promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact us: